Problem V. Opportunity (Part II)

The positive to being in this shop, I was able to identify a need and fill it. The lady serving me had been wanting to get in touch with someone that sells the type of vehicle she is looking for. I was able to refer her to the person we bought our last vehicle from. She, in turn, gave us 10.00 off and 20% off our entire bill. I saved nearly 50.00 by just taking the time to cultivate a relationship with her. From there, I was able to still get to the appointments I had scheduled that day, and get our daughter from school. In between, I had somehow managed to get my tire looked at with a local tire store; they indicated the estimated wait time to be at least minimum 2 hours long. The availability to wait, unfortunately, was not there. I had appointments that I could not miss.

After our daughter’s appointment, I went to the other side of town. In between my appointments, I was able to have the same company, different location, take a look at the tire. I thought I was there to get air and continue on from there with my day. There were already waiting customers ahead of me, but the gentleman assisting me must have had compassion and fixed the tire for me anyway even with people waiting! Rather than charging me for an entirely new tire, he found the root of the problem, corrected the situation, and charged me NOTHING! My jaw dropped to the floor!

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Problem V. Opportunity (Part I)

It was just yesterday, the day after coming home from vacation in the wee hours of the morning. I was sure this was going to be the day I would catch up. Of course, I had my day perfectly planned of exactly what I would do, one step at a time…and then it happened…

I had been driving on the highway in stop/start traffic when a kind woman in the lane next to me signaled for me to roll down my window and notified me that my rear tire on the driver’s side was extremely low. I, of course, had 500 things running through my mind…I could not believe this was happening on my catch up day. I took a deep breath and made a decision to redirect my focus. Nothing was worth robbing my joy and positive attitude over.

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